Help Desk Software

Use Capterra to find the best help desk software for your business. Compare product reviews and features, and learn from our Customer Service Software Research.

What is Help Desk Software?

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Zendesk is the leading cloud-based help desk software built for better customer relationships. Designed to improve your customer satisfaction and to support your customers on any channel: text SMS, web, mobile app, phone, email, social media. Equip your agents with AI powered workflows. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Learn more about Zendesk

Zendesk is the leading cloud-based help desk software built for better customer relationships. Learn more about Zendesk

SolarWinds Service Desk, previously Samanage Service Platform, is an award-winning, fully integrated cloud-based service desk and IT asset management solution. Based on ITSM best practices to create a platform that is as usable as it is cutting-edge by incorporating automation, artificial intelligence, and machine learning to help streamline IT support services and empower employee self-service. SolarWinds Service Desk provides businesses of all sizes an easy to use and affordable ITSM solution. Learn more about SolarWinds Service Desk

SolarWinds Service Desk provides businesses of all sizes an easy to use and affordable ITSM solution that can easily scale with you. Learn more about SolarWinds Service Desk

Freshservice is an online IT Helpdesk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs. Learn more about Freshservice

(Gamified Helpdesk + Asset Management) - the complications = Freshservice. Plus, the service desk is ITIL-ready too! Learn more about Freshservice

Freshdesk

by Freshworks

Freshdesk by Freshworks is a cloud-based Omnichannel helpdesk software which streamlines customer conversations across channels like email, social media, phone and chat. With a powerful suite of intuitive features that focus on productivity and collaboration, it makes it easy for teams of all sizes to ensure a great support experience for customers. Freshdesk is used today by over 150,000 customers across industries, including Bridgestone, HP, Harvard University and DHL. Learn more about Freshdesk

A cloud-based Omnichannel helpdesk that helps over 150000 businesses worldwide create moments of Wow for their customers. Learn more about Freshdesk

With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. Learn more about Salesforce Service Cloud

With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective Learn more about Salesforce Service Cloud

LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Learn more about LogMeIn Rescue

Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more. Learn more about LogMeIn Rescue

Free up your teams with automation and productivity features, keep track of service KPIs with intuitive reports and dashboards, and craft the perfect experience for your customers! Salesforce Essentials is designed for SMBs and offers in-product learning and guided setup flows, so you can get up and running within just a few hours. With Essentials you can offer support over Email, Phone, Social, and Web as well as deploy and customize branded self service support sites with just a few clicks. Learn more about Salesforce Essentials

Get started on the #1 CRM with Salesforce Essentials, the all-in-one sales and service solution, for just $25 per user per month. Learn more about Salesforce Essentials

Zoho Desk is the award-winning, context-aware help desk software. Along with its multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant and brings together all the tools and context your teams need to deliver great customer service. Zoho brings decades of experience in building, deploying, maintaining, and supporting on-premise and cloud software. Our free plan gives you 3 users free to head start your operations Learn more about Zoho Desk

Provide exemplary customer service with Zoho Desk's multichannel, multi-department capabilities and powerful AI assistant, automations. Learn more about Zoho Desk

TeamSupport

by TeamSupport

TeamSupport is the only help desk software built for business to business. Simple pricing tiers include all the features you need in B2B: a robust customer database, omnichannel support, task management, SLA management, reporting & metrics, fully customizable, and more. It's not just a ticket system - it's a complete help desk suite that simplifies communication to provide exceptional customer service. TeamSupport scales with you and helps get the focus back on your customers where it belongs. Learn more about TeamSupport

Help Desk software built for business to business customer support. Reduce costs and improve customer satisfaction at the same time. Learn more about TeamSupport

SysAid

by SysAid Technologies

SysAid's Help Desk offers one place and dashboard to manage all your IT support. You'll find all the essentials you need in one place including a powerful ticket management tool, IT asset management, self-service portal and more. Implement your customizable Help Desk easily and quickly today from the cloud or downloadable on-premise software. With 15+ years of experience, SysAid has been serving +100k admins globally. Get a Free Trial now or contact us to see what SysAid can do for you. Learn more about SysAid

Easily manage all your Help Desk activities with a proven IT solution. Youll find all the essentials you need in one dashboard. Learn more about SysAid

ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand. Learn more about ServiceDesk Plus

Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management. Learn more about ServiceDesk Plus

NICE inContact is the worlds #1 cloud customer experience platform. Delivering omnichannel routing, analytics, workforce optimization, automation, and AI, CXone empowers organizations of all sizes to provide exceptional customer experiences across multiple channels. Learn more about NICE inContact Help Desk Software

Cloud contact center software that offers VR, skills-based routing, AI, call blending, and analytics. Learn more about NICE inContact Help Desk Software

LiveAgent

by QualityUnit

LiveAgent is the Most reviewed and #1 Rated help desk software for SMB. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competitive advantage. Start with a 14-Day trial, no credit card needed, no contracts. LiveAgent is a feature rich multi-channel help desk software with 170+ help desk features including live chat, phone support, social media integrations, support portal and API. Learn more about LiveAgent

Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent

TOPdesk cloud-based software helps companies offer better services to their customers. With easy-to-use Help Desk software and over 20 years experience our software helps you manage incidents, create workflows, and keep track of configurations. Make your end users more self-reliant thanks to the Self-Service Portal. More than 4500 organisations worldwide already use TOPdesk to increase efficiency and improve customer satisfaction. Are you looking for service excellence? Let us be your guides. Learn more about TOPdesk

ITIL-aligned service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently. Learn more about TOPdesk

Turn your email into a help desk to deliver more personal customer support. Front brings emails and messages from every channel (email, chat, social media, SMS) into a collaborative team inbox. Respond 3x faster with workflow automations, access customer data directly in your inbox, and robust analytics with team and customer metrics. Shopify, HubSpot, and 4,000 other teams rely on Front to work productively and boost customer satisfaction. Learn more about Front App

Turn your email into a help desk solution. Fast and easy like email, but with the tools you need to reduce agent response times. Learn more about Front App

Opsgenie

by Atlassian

Opsgenie is a powerful alerting and on-call management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. With over 200 deep integrations and a highly flexible rules engine, Opsgenie centralizes alerts, notifies the right people reliably, and enables them to take rapid action. Opsgenie tracks all activity and provides actionable insights to improve productivity and drive continuous operational efficiencies. Learn more about Opsgenie

Top Rated: Opsgenie is a powerful alerting and on-call management platform for Dev and Ops teams operating always-on services. Learn more about Opsgenie

Help Scout

by Help Scout

Help Scout scales like any other help desk, but the customer experience feels personalized like email. Help Scout is ideal for companies of all sizes, and supports companies with 500+ users. Help Scout's clutter-free features keep teams of any size on the same page. With best in-class-reporting, integrated knowledge base, robust API and tons of integrations, and free iPhone app to support customers on the go, Help Scout lets your team focus on what really matters: your customers. Learn more about Help Scout

Help Scout is a web-based help desk designed for a great customer experience. Learn more about Help Scout

Tired of answering "What's the WiFi password?" Spoke auto-resolves more than 40% of requests using AI, and the more you use Spoke, the smarter the machine learning gets. When you don't need to worry about answering the same FAQ over and over again, you and your team can focus on more important tasks. Spoke gives any team that provides employee support a single place to manage employee requests, including IT, HR, operations, and office management. Learn more about Spoke

AI powered help desk software. Learn more about Spoke

The BOSS Solutions Suite is a fully integrated ITIL based Service Desk/Help Desk and IT Asset Management solution available on-premise or on the cloud. It incorporates an award winning user-friendly interface and a powerful Service Catalog. BOSS has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support. Our solutions have helped organizations to improve overall efficiency and user satisfaction. Learn more about BOSS Solutions Suite

The BOSS Solutions Suite is an award winning fully integrated ITSM solution available both on the Cloud and On-Premise. Learn more about BOSS Solutions Suite

InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. Learn more about Service Desk

Intuitive web-based service desk software to manage, analyze, and automate your IT service support. Learn more about Service Desk

NetHelpDesk

by Net Help Desk

NetHelpDesk provides ITIL aligned help desk software that can be installed on premise or in the cloud. Through over 20 years of experience, NetHelpDesk has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: incident, problem and change management, asset management, CMDB, service catalogue, telephony integration, mobile apps. Learn more about NetHelpDesk

NetHelpDesk provides help desk software that can be installed on premise or in the cloud. Learn more about NetHelpDesk

MSP Anywhere is web-based remote control software for IT service businesses who need to solve client problems remotely, fast. It offers live 2-way chat, average 5 second connection time, responsive remote sessions and great remote support tools like windows event viewer and command line. MSP Anywhere is 100% cloud-based and is easy to try, buy and use. Learn more about SolarWinds Take Control

MSP Anywhere is fast, reliable remote control software to help you deliver great remote support to your IT services customers. Learn more about SolarWinds Take Control

HappyFox

by HappyFox

HappyFox is a cloud based help desk software. With built-in features including ticketing, asset, task and knowledge management. Create recurring tickets or use our other automation features to drastically improve support response time. Our most popular features include canned responses, bulk actions, work schedule, ticket templates, smart rules and beautiful real time reporting. HappyFox is easy to setup and offers an intuitive interface. Learn more about HappyFox

A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. Learn more about HappyFox

SeamlessDesk

by Seamless Desk

SeamlessDesk is an affordable cloud based help desk software that allows you to reach your companies support goals with intuitive and rich-featured software. Unlike other help desk software SeamlessDesk does not restrict you with high priced package plans to obtain the features you want or need. We provide you with unlimited access to every feature we have regardless of the package you choose. Simply tell us how many agents you need and that's it. Learn more about SeamlessDesk

Online cloud based help desk ticketing system designed with giving you everything you need at one low price. Learn more about SeamlessDesk

Jira Service Desk is simply modern service desk software that's easy for anyone to use, simple for your admin to set up, and has everything your IT teams need out-of-the-box including automation rules, SLAs, real-time reporting, and ITIL-certified processes like incident, problem, and change management. Deliver great service, at a fraction of the cost and set up time of competitors. Learn more about Jira Service Desk

Jira Service Desk is service desk software built for modern IT teams starting at only $10 per month. Try it free: https://www.atlassian Learn more about Jira Service Desk

Cayzu's complete platform allows help desk agents, teams, and workflows to put the customer first and grow brand fanatics. We include all the modern features you'd expect from a best-of-breed solution, only we make them easier to use. We like companies focused on customer service and would love to work with you. Automate processes, communicate wherever your customers are, customize the experience, and report on feedback and key metrics. We fit perfect for teams with 10-50 agents. Learn more about Cayzu

From start ups to Enterprise companies, over 20,000 customers trust Cayzu's web based platform with their customer support needs. Learn more about Cayzu

Supportbench

by Supportbench Services

A beautiful, intelligent, and intuitive ticketing system that you won't be able to live without. Supportbench was built from the ground up for teams to deliver on their promises and make amazing experiences. Supportbench is a powerful, scalable, and flexible delivering success in email management, knowledge base, customer portals, calendaring, surveying, NPS scoring and much more! We give you everything you need to dominate in your support department and create amazing customer relationships. Learn more about Supportbench

A beautiful, intelligent, and intuitive ticketing system. Learn more about Supportbench

Alloy Navigator

by Alloy Software

Achieving high levels of service while meeting customer needs is essential to any IT organization. That's why we designed Alloy Navigator's intuitive, easy-to-use Help Desk complete with a tightly integrated Knowledge Base and Self-Service Portal. Couple that with Asset Management integration and the flexible beauty of intelligent workflow and you've got yourself a complete IT Management solution. Learn more about Alloy Navigator

Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. Learn more about Alloy Navigator

Hiver

by GrexIt

Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products. Learn more about Hiver

Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts. Learn more about Hiver

NinjaRMM

by NinjaRMM

NinjaRMM is the next-gen PROACTIVE IT service desk. Get real-time performance data from your clients' or teams' machines and be alerted of potential problems and bottlenecks. Solve your IT problems before they come to you. Built on an easy and intuitive cloud-based platform with a robust set of features, you can get up and running in 5 minutes, no servers required. Learn more about NinjaRMM

NinjaRMM is the ultimate help desk platform for resolving your clients' issues with speed and simplicity. Learn more about NinjaRMM

HelpDesk

by LiveChat

HelpDesk is an online ticketing system that simplifies your teams work. Its full of features that foster collaboration within your team. You can use tagging, add private notes, assign tickets to specific team members and create canned responses. To ensure the highest level of security, the system encrypts your data with 256bit SSL protocol. HelpDesk is designed to save your agents time and enable them to provide the highest level of customer service. Effortlessly. Learn more about HelpDesk

HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. Learn more about HelpDesk

#1 FOR SCHOOLS AND STATE & LOCAL GOVERNMENT (*Blackboard partner). A robust help desk built to increase end-user satisfaction, minimize Level 1 support staffing needs, save time on recurring tasks and projects, and save money optimizing for multiple departments (IT, Facilities, Maintenance, HR, etc.) For Government, K-12, and Higher Education including Universities, Colleges, etc. Join hundreds of other government organizations and schools. TRY IT TODAY FOR FREE! Learn more about everything HelpDesk

#1 for Schools and State & Local Government (*Blackboard? partner)! Simplify ticket submission and automate workflow and reporting Learn more about everything HelpDesk

Intelligent Service Management is a robust, full-featured service management suite thats simple, affordable and aided by Luma the Virtual Support Agent with Artificial Intelligence. The solution reduces support efforts and improves the end user experience. With the help of codeless configuration and drag-and-drop service automation, customization is easy, and administration is minimal. Lumas AI based conversational interface understands the users intent, ensuring requests are actionable. Learn more about Intelligent Service Management

Intelligent Service Management is a robust, full-featured service management suite aided by Luma the Virtual Support Agent with AI. Learn more about Intelligent Service Management

Vision Helpdesk

by Vision Helpdesk

Vision Helpdesk offers Customer Service Software Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (ITIL / ITSM PinkVerify Certified) Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof. Vision Helpdesk is trusted by 15000 plus companies across the globe. Learn more about Vision Helpdesk

Vision Helpdesk offers Help Desk, Satellite or Multi Company Help Desk and ITIL Service Desk Software Tools for every size business. Learn more about Vision Helpdesk

Teamwork Desk

by Teamwork.com

Exceed expectations. Teamwork Desk is customer-centric helpdesk software that lets you put people first. It gives you all the features you need like shared inboxes, help docs, priority tickets, collision detection, canned responses, customer happiness surveys, and productivity indicators to enable your team to keep customers at the heart of everything you do. Learn more about Teamwork Desk

Teamwork creates business management applications for teams of all sizes & industries, so you can be more efficient, organized & happy. Learn more about Teamwork Desk

The Genesys PureCloud platform is an all-in-one cloud help desk solution that helps you receive, process and respond to tickets seamlessly. Give your employees an intuitive interface that can handle any interaction, voice, chat, email, text message and more. Integrate seamlessly with CRM systems for powerful routing and automated logging. Weekly feature releases ensure you'll exceed customer support expectations today and tomorrow. Learn more about PureCloud

The Genesys PureCloud platform is an all-in-one help desk solution that helps you receive, process and respond to tickets seamlessly. Learn more about PureCloud

Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and lower support loads. Try our FREE 14-day Trial Learn more about elevio

Help Customers, Help themselves! Elevio provides self-service support on-demand to your customers, when and where they need it. Learn more about elevio

VIZOR is an ITIL Certified helpdesk issue tracking solution for delivering full IT end-user and customer support. Features include powerful email integration, SLA support, knowledgebase, team-working, automatic ticket assignment and a self-service portal. VIZOR is ready to use out-of-the-box or can easily be customized to meet your exact requirements. Available on-premise or in the cloud. Try now for Free. Learn more about VIZOR ServiceDesk & IT Assets

VIZOR is an ITIL Certified helpdesk issue tracking solution for IT end user and customer support. Try now for Free. Learn more about VIZOR ServiceDesk & IT Assets

Everything you need to run your IT business - All At One Low Price. Kaseya BMS is the most functionally rich business management solution on the market today, built to support all your IT business back-end requirements: Service Desk, CRM, Finance, Project Management, Billing, Time & Expense Tracking, Inventory Management, and more. Start your free trial! Learn more about Kaseya BMS

Kaseya BMS is a next-gen Help Desk management solution, that lets you spend less time tracking tickets & more time making clients happy Learn more about Kaseya BMS

TeamHeadquarters

by Entry Software

TeamHeadquarters Help Desk is ideal for managing reactive activities like support requests, problem & incident tracking & defect tracking, providing your organization with a detailed set of trend analysis and reports. This unique self-serve environment has been created to assist front line support, operational management, and strategic management with their daily, planned and unplanned tasks - call now for demo - Available on Demand or On-site. Learn more about TeamHeadquarters

TeamHeadquarters Help Desk is ideal for managing reactive activities like support requests, incident tracking & defect tracking. Learn more about TeamHeadquarters

ChangeGear

by SunView Software

ChangeGear by SunView Software delivers a robust ITSM solution for enterprise with advanced service management features, ITIL-based modules, an AI and machine learning platform, and more. Get everything you need to easily build, configure, automate, and deploy services for IT and beyond like incident management, problem, change, self-service, HR Onboarding, Facilities, and more. Get started quickly with out-of-the-box essentials today. Learn more about ChangeGear

ChangeGear by SunView Software delivers enterprise-grade ITSM that's fast to implement, easy to configure & less costly to maintain. Learn more about ChangeGear

HubSpot help desk software makes it easy to manage and connect with customers. Inside you will find knowledge base, a proactive solution to help customers help themselves; customer feedback, surveys and insights designed to give you a pulse on customer happiness; reporting and automation throughout all tools to help scale and improve positive results. Pair Service Hub with the Sales and Marketing Hub to support the entire customer journey in HubSpot. Learn more about HubSpot Service Hub

Keep your team organized, build proactive customer solutions, and keep a pulse on customer happiness with HubSpot Service Hub. Learn more about HubSpot Service Hub

OTRS is a fully-managed service management suite for help desks that includes ticketing, automation and notification. It can be configured to match your help desk's needs with features such as ITIL processes, CMDB, SLA management or corporate security process management. It's an ideal solution for help desks that want to streamline communication, track and identify trends and deliver top-quality service to their customers. Try OTRS today. Learn more about OTRS

Fully-managed service management suite that aids help desks in delivering fast, efficient service. Learn more about OTRS

HelpCrunch

by HelpCrunch

HelpCrunch' Help Desk is top-rated solution for your Customer Support. Provide chat, email, and 24/7 self-service support for your customers and decrease your costs by 2.5x. Try HelpCrunch free for 14 days. Other features included: - Live Chat - Knowledge Base - Auto Messages - Email Marketing - Popups - Mobile apps - Chat Bot (coming soon) Learn more about HelpCrunch

HelpCrunch' Help Desk is top-rated solution for your Customer Support. Provide chat, email, and 24/7 self-service customer support! Learn more about HelpCrunch

TechExcel ServiceWise is a configurable and scalable software suite for help desk management and IT service management. ServiceWise helps automate and streamline IT help desk activities with configurable workflows, process approvals, email integration, IT project management, and integrated knowledge management. The powerful features and the ease of maintenance make ServiceWise a powerful solution for growing IT service organizations. Learn more about ServiceWise

ServiceWise is the comprehensive internal help desk and IT service management solution, whatever your business processes may be. Learn more about ServiceWise

IncidentMonitor

by Monitor 24-7

ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center Learn more about IncidentMonitor

Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available Learn more about IncidentMonitor

Milldesk

by Milldesk

Milldesk is a complete software that brings together the best help desk and service desk functions. It is a technical support system aligned with the best practices of ITIL and created with emphasis on the best usability concepts, providing greater agility and organization in ticket management. The Milldesk Software customer service tool offers features such as workflow, IT asset management, incidents management, problem management, changes management, service catalog, knowledge base, SLA. Learn more about Milldesk

Help Desk software with emphasis on the best usability concepts, providing greater agility and organization in ticket management. Learn more about Milldesk